If you've been unlucky and received a defective item, you should fill out our claim form at the bottom of this page.
About product claims We will consider your claim as quickly as possible and correct it to the best of our ability. Based on your photographs, we will assess whether the complaint is based on a deficiency of manufacturing of material nature, or whether it is due to normal wear and tear.
If we consider that the claim is justified, we will typically be able to correct this with a spare part, repair or replacement. In such cases, we need to find the best solution in partnership with our manufacturer. We will get in touch with you again as soon as we have the best solution.
If the warranty on the product has expired or if you have damaged your Bolia furniture yourself by accident, you are of course still welcome to contact Bolia Customer Service and we will try to correct the problem at the lowest possible cost for you.
Some Bolia sofas have transportation material fitted to the base of the sofa. This material serves only to protect the sofa from dust during transportation. The material can easily break, which is of no importance and has no practical function. This will not damage the sofa and will therefore not be considered as cause for complaint. If you, contrary to our expectation, do not agree with our assesment of your claim you are able to have the claim assessed by ODR - Online Dispute Resolution.
If you have any additional questions regarding a claim, you are very welcome to call or write to us. We look forward to helping you.
Take two photos of the entire product.
Take 2 photos of the defect close up. Place a measuring tape and/or pen to indicate where you think the defect is.
Take a photo of the packaging and the white label on the outside of the box.