You can cancel or change your order in full or in part within 4 calendar days after placing your order, without any costs or conditions.
You have the right to cancel any purchase from the date of ordering and up to 30 days after receiving the item. Please notify us of your wish to cancel your order before the expiration of this 30-day period.
In the event that you have already used the item, an amount corresponding to the decrease in resale value will be deducted – this also applies if you have discarded the packaging after unpacking, as this significantly reduces the item’s resale value. Therefore, it is a good idea to fold up the packaging and keep it in a safe place until you have made a final decision.
You may choose between exchanging the item for a different item or a cash refund.
Quality and Service
Quality and Service
- 30 months warranty
At Bolia, we know that solid materials combined with honest craftsmanship means quality furniture that lasts. That`s why we are happy to offer you a 30 months product warranty.
- Handmade quality
Our designers put their heart and soul into the creation of our collection and our European and Danish suppliers hand make every single design from the finest materials such as solid wood, wool, metallic, marble, leather and love.
Our furniture is made to order. We have no big warehouses and no old stock. We only have perfectly tailored items customized to your personal tastes. Hand made from the finest materials and delivered, straight to your door.
- 30 days return policy
If you fall out of love with your new furniture, you can return it all within 30 days. Please contact our Customer Services, we`ll be glad to help.
- Social responsibility
Already from the birth of a new design idea, many decisions are made by our designers in order to maximize the quality, design and function of the product – and minimize the effects on our environment.
Please contact our Customer Services at email@example.com – by telephone on (+45) 51 50 51 22 and we will issue a return form that must accompany the item upon its return to our Pick-up Point: Bolia.com, C/O STK Transport A/S, Paul Bergsoees Vej 47 – Gate No. 15, 2600 Glostrup, Denmark. Please note, that it is your responsibility to ensure that returned items reach us in the same undamaged condition as when they were delivered to you. Also note that it is up to you to arrange and carry the expenses of the return shipping.
A return form is required with all returned items, as this is your guarantee that you can return the item to Bolia within the cancellation period.
You are allowed to try out and use items prior to returning an item, but in the event that the sales value of the item has been reduced – either as a result of your use or a lack of original packaging – you will only receive a refund corresponding to the reduced sales value.
|Item /Original packaging||Original packaging OK||Original packaging not OK|
|Item OK||Full purchase price refund||25% deduction from the purchase price in order to sell the item via Bolia’s online outlet|
|Item not OK||Minimum 50% deduction from the purchase price in order to sell the item via Bolia’s online outlet||Minimum 50% deduction from the purchase price in order to sell the item via Bolia’s online outlet|
Returned items must be properly repackaged in the original packaging, insofar as possible. You must not attach labels to the packaging or write directly on the packaging.
You are responsible for any transportation costs (expect about three times the cost of delivery from Bolia) in connection with item returns. You are responsible for ensuring that items are returned to Bolia in undamaged condition.