Product claim

If you would like to contact us in regards to a quality issue with a product, please fill out the claim form and e-mail it along with some attached photos to Bolia Customer Service.

Surely you are also very welcome to call us. You will find our phone number at the bottom of this page.

We will consider your claim as quickly as possible and correct it to the best of our ability. Based on your photographs, we will assess whether the complaint is based on a deficiency of manufacturing of material nature, or whether it is due to normal wear and tear.

If we consider that the claim is justified, we will typically be able to correct this with a spare part, repair or replacement. In such cases, we need to find the best solution in partnership with our manufacturer. We will get in touch with you again as soon as we have the best solution.

If the warranty on the product has expired or if you have damaged your Bolia furniture yourself by accident, you are of course still welcome to contact Bolia Customer Service and we will try to correct the problem at the lowest possible cost for you. 

Some Bolia sofas have transportation material fitted to the base of the sofa. This material serves only to protect the sofa from dust during transportation. The material can easily break, which is of no importance and has no practical function. This will not damage the sofa and will therefore not be considered as cause for complaint.
If you, contrary to our expectation, do not agree with our assesment of your claim you are able to have the claim assessed by ODR - Online Dispute Resolution.

If you have additional questions regarding a claim, you are very welcome to call or write to us. We are looking forward to helping you.

Love and maintenance

Furniture made from organic materials change with time and need a little love, just like you and me.
Here are some tips and care products that can help you build a long lasting relationship with your favourite pieces.

Love and maintenance

Furniture made from organic materials change with time and need a little love, just like you and me.
Here are some tips and care products that can help you build a long lasting relationship with your favourite pieces.

Material care

Our collection is handmade from the finest materials such as wood, metallic, glass, linoleum, marble, veneer and concrete, together with a big scoop of love. All materials need their own special treatment, but don´t worry, we have got what it takes.

Read more

Wood care

Solid wood is a beautiful organic material that lives and breath. Our wood cleaner and wood oil kit is perfect for cleaning untreated indoor wooden furniture and our wood oil is designed for care and maintenance of furniture made from all types of solid wood like walnut, oak, beech and mahogany.

Read more

Leather care

Our leathers are 100 % pure and natural products which are carefully selected from the best suppliers in Europe. Our leather care kit is designed to clean and rinse leather in the most effective way. It can be used on all the types of leather we have in our collection.

Read more

Fabric care

Our selected furniture fabrics are made from natural or synthetic fibers. We choose our fabrics based on material and quality requirements, and we know how important it is that ease of cleaning and durability are the very best. Our textile care kit effectively and gently protects upholstered furniture and other textiles.

Read more

Love and maintenance

We simply love our collection and that`s why we are pleased to share our best tips and advice about how you can treat your Bolia designs in the best possible way.

Discover our best tips on how to do so here.

At Bolia, we know that superior materials combined with real craftsmanship means quality furniture that lasts.  For this reason, we give you a 30-month warranty that offers you far better cover than the statutory warranty requirements.

The guarantee covers our entire collection and is valid for 30 months from the date you received the item and covers any functional-, material- and craftsmanship defect in any products you have bought from Bolia for private use.

We also provide a 5-year guarantee against loss of shape in the back and seat cushioning foam in our Less sofa ranges and Orlando modular sofa range.

If you have any further questions or need to take advantage of our product warranty, you can just contact our Customer Service. Contact us

We will be pleased to help you in any way we can.

Quality and Service

Quality and Service

30 months warranty

At Bolia, we know that solid materials combined with honest craftsmanship means quality furniture that lasts. That`s why we are happy to offer you a 30 months product warranty.

Read more

Handmade quality

Our designers put their heart and soul into the creation of our collection and our European and Danish suppliers hand make every single design from the finest materials such as solid wood, wool, metallic, marble, leather and love.  

Read more

Delivery

Our furniture is made to order. We have no big warehouses and no old stock. We only have perfectly tailored items customized to your personal tastes. Hand made from the finest materials and delivered, straight to your door. 

Read more

30 days return policy

If you fall out of love with your new furniture, you can return it all within 30 days. Please contact our Customer Services, we`ll be glad to help.

Read more

Social responsibility

Already from the birth of a new design idea, many decisions are made by our designers in order to maximize the quality, design and function of the product – and minimize the effects on our environment.

Read more.