Can I change the colour/fabric on my item, and how?
You can change the fabric/colour of your order by contacting your nearest Bolia store or contacting our Customer Services at email@example.com. Please note that you can change your order completely or partially without any conditions or costs within 4 calendar days after placing your order.
If you decide to cancel or change your order after 4 calendar days, we will charge a cancellation fee of 25% of the cancelled product's price (not applicable to pure online purchases). We have to do this because the product is hand made for you, and after 4 days it is too late to change the production. This amount only covers a part of the costs, which subsequently run up for recirculating and handling.
Why should I pay the full amount before I receive my item?
You have to pay the full amount at the time of ordering because we make your furniture especially for you, to meet your precise wishes and needs. Within 4 calendar days of placing your order, you can cancel or change your order completely or partially without any conditions or costs.