Product claim

If you would like to contact us in regards to a quality issue with a product, please fill out the claim form and e-mail it along with some attached photos to Bolia Customer Service. Surely you are also very welcome to call us.

 

About product claims

We will consider your claim as quickly as possible and correct it to the best of our ability. Based on your photographs, we will assess whether the complaint is based on a deficiency of manufacturing of material nature, or whether it is due to normal wear and tear.

If we consider that the claim is justified, we will typically be able to correct this with a spare part, repair or replacement. In such cases, we need to find the best solution in partnership with our manufacturer. We will get in touch with you again as soon as we have the best solution.

If the warranty on the product has expired or if you have damaged your Bolia furniture yourself by accident, you are of course still welcome to contact Bolia Customer Service and we will try to correct the problem at the lowest possible cost for you. 

Some Bolia sofas have transportation material fitted to the base of the sofa. This material serves only to protect the sofa from dust during transportation. The material can easily break, which is of no importance and has no practical function. This will not damage the sofa and will therefore not be considered as cause for complaint.
If you, contrary to our expectation, do not agree with our assesment of your claim you are able to have the claim assessed by ODR - Online Dispute Resolution.

If you have additional questions regarding a claim, you are very welcome to call or write to us. We are looking forward to helping you.

At Bolia, we know that superior materials combined with real craftsmanship means quality furniture that lasts.  For this reason, we give you a 30-month warranty that offers you far better cover than the statutory warranty requirements.

The guarantee covers our entire collection and is valid for 30 months from the date you received the item and covers any functional-, material- and craftsmanship defect in any products you have bought from Bolia for private use.

We also provide a 5-year guarantee against loss of shape in the back and seat cushioning foam in our Less sofa ranges and Orlando modular sofa range.

If you have any further questions or need to take advantage of our product warranty, you can just contact our Customer Service. Contact us

We will be pleased to help you in any way we can.