Terms and conditions

WELCOME TO BOLIA
We’re a design company that puts creativity at the heart of everything that we do. We hand-make each and every design for you and your style, and we have thousands of options.  We have no big warehouses and no old stock. We have only perfectly customized products which suit preferences and personality. We will ship your new furniture straight to your home if you live in a country within EU (except UK and Ireland). If you live outside EU you can shop our designs from one of our dealers around the world. You can also still shop at our website, but we will only deliver to Hamburg from where you have to arrange the final transport to your home country yourself. Please also see section “Delivery of Bolia designs outside EU” on page 2.

PLACING AN ORDER
After placing your order online, please check your order confirmation to ensure that the right products have been ordered. Please also make sure that you have provided the correct telephone number, address and e-mail address, so we can contact you for at suitable delivery date.

PAYMENT
The full amount is payed when you place your order and we will immediately make your new furniture, in accordance with your requirements. We accept VISA, MasterCard, Eurocard and and provide the most secure and encrypted online payment on the market.

PRICE WARRANTY
If you have ordered a Bolia product and find that we have an identical product at a special campaign price, we will refund the full difference on a Bolia gift card. The price warranty applies for one month from the order date. In order to use the price warranty, please contact Bolia Customer Services within the campaign period. The difference between the sales price and any campaign price will be refunded on a Bolia gift card. The gift card will be sent by mail 2 weeks after delivery has taken place. The gift card is valid for one year.

DELIVERY OF YOUR NEW FURNITURE
Before delivery, please ensure that the products can pass through door openings, staircases, etc. You can find the dimensions of all our products here on our website

There will always be 2 people to deliver your furniture for all orders that exceeds 30 kg. They will carry your new furniture into the first accessible room of your home and ask you to check the products and acknowledge receipt of correct delivery. You will be contacted 3-4 days before your new furniture is delivered to arrange a delivery time that is suitable for you. At the day of delivery the driver will call you approximately 30 to 60 minutes before arrival to your home. Please note that if our delivery service is unable to make the delivery upon arrival, you will be charged for a new delivery.

Our delivery service will ensure fast, quality delivery of your furniture, but unfortunately do not have the time to assemble your furniture or remove any waste packaging. We do not offer shipment to islands that have no bridge or tunnel link to the mainland. If you have entered a zip code to a non-bridged island, we will contact you and change the delivery to the nearest mainland/harbor. Should your order be unexpectedly delayed, Bolia customer service will contact you as soon as possible to arrange a new delivery that is suitable for you. 

DELIVERY OF EXPRESS ITEMS WITH GLS

When you order an express item online at Bolia.com, you will receive your dream design within a couple of days. The number of days differs from country to country, so take a look at the list below to learn when you can get your hopes up.

2-4 days: Portugal, Czech Republic, Poland

3-5 days: Italy, Luxembourg, Finland, Latvia, Hungary, Romania, Croatia, Slovenia, Slovakia

4-6 days: Greece, Spain, Cyprus, Lithuania, Bulgaria

5-7 days: Estonia

If you combine items in your purchase and buy a vase, a pillow and a sofa, we need to divide and conquer. All bigger furniture is customised to fit your needs – and this takes time. So, your express items will be by your side within the timespan provided above, while the sofa follows its own path – and delivery time.

RECEIVING GOODS
When you receive your new furniture, it is important to check that the right products have been delivered and that there is no visible damage to the packaging or the product. If the packaging is damaged or has any other visible signs of defect, you should only sign for receipt on the delivery note, with reservations for any damage to the contents, or refuse to accept the items and instruct the driver to take them back again.

If a product turns out to be damaged or defective after being unpacked, please contact Bolia Customer Services, who will help to find a solution. To enable us to quickly find the reason and a solution to the problem, please contact us no later than 5 days after receipt. Regardless of whether a possible damage is visible or concealed, you should contact our Customer Services department at customerservice@bolia.com or by telephone on (+45) 88 96 02 26.

30 DAYS RETURN RIGHT
If you fall out of love with your new furniture, you can return it all within 30 days. If you have used the item, an amount corresponding to the decrease in the sales price will be deducted – this also applies if you have discarded the packaging after unpacking, since this will reduce the sales price significantly. Therefore, it is a good idea to fold up the packaging and keep it until you have made a final decision. 

Please contact our Customer Services at customerservice@bolia.com – by telephone on (+45) 88 96 02 26 and we will issue a return form that must accompany the item upon its return to our Pick-up Point.  It is your responsibility to ensuring that returned items reach us in the same undamaged condition as when they were delivered to you and to carry the expenses of the return shipping.

10 YEAR WARRANTY

At Bolia, we know that quality materials combined with real craftsmanship means quality furniture that lasts. Therefore we offer a 10 year warranty that begins the day you receive your item(s).
The warranty covers any defects in function, materials or manufacture for the items that you have purchased from Bolia for private usage. See more in our guarantee terms and conditions.  

If we decide the outlet item is covered by a defect, we offer an additional price reduction/gift card appropriate to the damage(s). Secondly, it is also possible to offer handyman / spare parts if the cost of this can be financially justified. If the customer does not want this, the item can be returned without additional costs to the customer to our pick-up point or be picked up by us for free. Note that if the customer has transported the outlet item to another market, it is the customer’s responsibility to return it. As outlet items are unique, we unfortunately do not have the opportunity to offer a replacement item, unless the customer pays the price difference for a new one. However, if the outlet item is covered by our guarantee, exchange to a new one is OK.

DELIVERY OF BOLIA DESIGNS OUTSIDE EU
If you are living outside EU you can still shop on our website, but we cannot yet deliver the products straight to your home. Your order will be delivered to our pick-up point in Hamburg, Germany. From there you will need to arrange the home transport yourself by using a local courier, including any possible liabilities. Your arranged transport company must bring an order confirmation matching your order and a signed permission from you when they pick up the products. The products can be picked-up during the agreed pick-up time stated in the order confirmation.

You will be guided through this process in the check-out, but if you need a few tips, please write us at customerservice@bolia.com. We will be happy to help.

    • Come on in!

      We look forward to welcoming you inside, serving a cup of freshly brewed organic coffee and most of all inspiring you with beautiful design and new possibilities. At your very own pace. Our store staff are looking forward to helping you with everything from personal advice to a virtual viewing, free fabric samples and a personal offer. We're always ready to help you, whether you prefer shopping from home or visiting us in the store.

    • A 10-year guarantee

      Natural materials, sustainability and a long lifetime are the starting point for the development of any Bolia design. From the first sketches to the final product, we make sustainable decisions and create beautiful designs that are designed to last for many years, which is why we now offer a 10-year guarantee on all designs in our collection.

    • Sustainable quality

      Our designs are produced by some of Europe’s most skilled manufacturers, and many furniture designs are thoroughly tested in collaboration with Bureau Veritas in Germany, the world’s leading quality certification company. We are proud that our designs are tested to the highest quality standards, as well as meeting European and global standards for strength, durability, stability and safety. And that our manufacturers follow the BSCI code of conduct.