At Bolia, your handmade design furniture is tailor-made for you. That means no dusty boxes in stock, as we only produce your furniture for you once you have placed your order. We deliver it directly to your door, and make sure it's fully insured all the way.
Tips for your furniture delivery:
Make sure we can get to you
Before delivery, please ensure that the access route is clear and accessible and that your designs will fit through any doorways, staircases and similar. You can find the dimensions of all our products here on the website. If necessary, cover the floor and ensure that there is easy access to the room where you want the furniture to be placed.
Please note that for safety reasons the driver must not take off their shoes during delivery. It is therefore a good idea to put down a protective cover on sensitive floors.
Price & delivery date
You will always be informed of the date, time interval and price before you finally approve an order. When you place your order and before you pay, it will be made clear which delivery we can offer you. Likewise, when ordering and before paying, it will be clear how much freight will be added to your order. The shipping price depends on how much your order weighs and where you live.
You will receive a text message from us the day before your products are ready for delivery. On the day of delivery, the driver will call you about half an hour before arriving at your address. If your order is unexpectedly delayed, our customer service department will contact you as soon as possible to arrange a new delivery date that suits you.
Time of delivery
You can choose the time interval that suits you best on the day of delivery. Unfortunately, it isn't possible to provide a precise delivery time within the specified time of day, as all orders are delivered by different carriers, but the driver will call you approx. half an hour before arriving at your address.
Unfortunately, it is not possible to call the relevant driver directly, but if you provide a mobile phone number, we can send you a text message and call you before delivery.
Please note that if the driver's attempt to deliver your product is unsuccessful, you will unfortunately have to pay for a new delivery or alternatively collect your order at the store’s local Pick-up point.
Want us to take your old sofa away?
If you have chosen for us to take your old sofa away, make sure that the sofa is ready for collection when the drivers arrive - this means that it must be disassembled, if necessary, and that the access road is clear, and that the sofa can fit through stairwells, doorways and the like.
Service by agreement
Our delivery partners do their best to ensure that they deliver your furniture quickly and efficiently. It is therefore not possible to pay on delivery, and the carriers are not able to install furniture or remove any waste, even for payment in cash.
Unfortunately, we do not currently offer delivery to islands that are unconnected to a mainland by bridge, but we are working on it.
Before picking up
Remember to write down the dimensions of your new furniture before picking it up to ensure there's enough space for it to enter your stairwell, flat or first accessible room in your home. You should also make sure the furniture can fit in the car you're collecting it in to avoid making a wasted journey. You can find the dimensions of all our products here on the website.
When picking up
Please remember to bring your order confirmation and valid proof of identity. If you don't pick up your goods personally, the person who collects them on your behalf must bring a letter of authorisation, their own ID and the order confirmation.
Please arrive no later than 15 minutes before closing time. Please note that our transport partners cannot help with the loading of furniture. We therefore recommend that you don't come alone if you're picking up larger furniture items.
If your order is unexpectedly delayed, our customer service department will contact you as soon as possible to arrange a new delivery or collection time.
When you receive your items
It's important that you check whether you have received the correct products and whether there is any visible damage to the packaging or design. If everything is as it should be, the staff will ask you to sign for receipt.
If the packaging is damaged or shows other visible signs of being defective, you should sign for receipt, subject to any damage to the contents, or don't accept the product and leave it at our pick-up point.
If a product turns out to be damaged or defective after being unpacked, you should contact Bolia Customer Services, who will help you find a solution. In order for us to quickly find the cause and a solution to the problem, you must contact Customer Services no later than five days after collection. Regardless of whether there is visible or non-visible damage, contact Customer Services.
It is important that you check that the correct name is on the label and that there is no visible damage to the packaging. If everything is as it should be, you will be asked to sign for receipt.
If the packaging or furniture is damaged or shows other visible signs of being defective, you should sign for receipt on the waybill, subject to any damage to the contents.
If an item turns out to be damaged or defective after being unpacked, you should contact Bolia Customer Services as soon as possible and within a reasonable time, so they can help you find a solution.
We recommend that you do this as soon as possible, especially in the case of transport damage.
Some Bolia sofas are fitted with a piece of transport fabric at the bottom of the sofa. This material is only there to protect the sofa from dust during transportation. The fabric can easily tear, but this has no significance as it serves no practical function. This will not damage the sofa and is therefore not considered as a complaint.
If you wish to return your designs, they must be returned in the same condition and in their original packaging. If you dispose of the packaging after unpacking, you will lose your right to return the item. It is therefore a good idea to fold up the packaging neatly and keep it somewhere safe until you've finally made up your mind.
When you order express items such as lamps, kitchenware, vases or other home accessories, these will be delivered with GLS within 2–4 business days. And of course, they will be delivered to your chosen address – whether this is your home or work address.
If you set your heart on any of the larger furniture items as you explore the collection, these can be delivered either by carrier or to a Bolia Pick-up point near you. That doesn't mean you have to wait any longer for your express items. They will still be delivered as soon as possible and within 4 working days. We reserve the right for sold out items. If you have furniture and express items on your order, you only pay for the shipping of the furniture and get the shipping of the express delivery for free.
Remember that you can always return express items using GLS or to your nearest Bolia store. From the time of delivery, you have 30 days to decide whether your new design accessories are what you really want.
You are also welcome to pick up your new designs yourself at the local Bolia Pick-up point. And you can choose which pick-up point you'd like to collect the item from when you order. We also offer alternative pick-up times, so you can choose the day and time that suits you best.